Eduzap Merchant App Privacy Policy

At Eduzap LLP (“Eduzap,” “Company,” “we,” “us,” or “our”), we value your privacy and are committed to protecting the personal and business information you share with us through the Eduzap Merchant App (“App”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our App and services. By registering and using the Eduzap Merchant App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not use the App.

1. Introduction

At Eduzap LLP (“Eduzap,” “Company,” “we,” “us,” or “our”), we value your privacy and are committed to protecting the personal and business information you share with us through the Eduzap Merchant App (“App”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our App and services. By registering and using the Eduzap Merchant App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not use the App.

2. Information We Collect

a. Business and Personal Information

We collect the following details during registration and onboarding:

• Merchant name and store name
• Business address and store location
• GSTIN, PAN, and bank account details
• Contact number and email ID
• Valid business documents for verification

b. Transactional and Operational Data

• Product listings and updates
• Order accept/reject status
• Fulfillment and delivery performance
• Settlement and payout data

c. App Usage and Device Information

• IP address and geolocation (with permission)
• Mobile device ID, OS version, device model
• Login timestamps, session activity, and crash logs

3. How We Use Your Information

We use your information to:

• Verify your identity and business eligibility
• Enable you to list products and accept customer orders
• Manage settlements, payouts, and invoices
• Monitor order performance and maintain service standards
• Provide you with customer support and policy updates
• Ensure legal compliance and internal auditing

4. Information Sharing and Disclosure

We do not sell your information. However, we may share certain data:

• With delivery personnel for order pickups
• With payment partners for processing payouts
• With internal teams for support and analytics
• With government authorities if legally required

5. Data Security

We implement strict technical and administrative safeguards to protect your data, such as:

• Data encryption during storage and transmission
• Secure authentication and role-based access control
• Regular monitoring and system audits

Despite our best efforts, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your login credentials.

6. Your Responsibilities

As a registered merchant, you agree to:

• Provide accurate and up-to-date business information
• Not misuse customer data accessed via the App
• Maintain confidentiality and security of your login credentials

7. Retention of Data

We retain your business and transaction data for as long as necessary:

• To comply with legal, tax, or regulatory requirements
• To resolve disputes and enforce agreements
• To maintain operational records

You may request data deletion after account closure, subject to legal constraints.

8. Your Rights

You may contact us to:

• Review or update your information
• Request data portability
• Deactivate or delete your account
• Withdraw consent to certain types of data processing

Reach us at 📧 business@eduzapnow.com for any such requests.

9. Policy Updates

We may revise this Privacy Policy to reflect changes in our practices or legal obligations. We will notify you via in-app messages or email prior to implementing any significant changes.

10. Contact Us

For any questions, concerns, or support regarding your data privacy, contact:

📞 +91-7007101123 / +91-7007885258
📧 business@eduzapnow.com