Eduzap Driver App Terms and Conditions

Welcome to the Eduzap Driver App (“App”). These Terms and Conditions (“Terms”) govern your engagement as a delivery partner with Eduzap LLP (“Eduzap”, “we”, “us”, “our”). By using this App, you agree to comply with these Terms and our operational policies.
The Eduzap Driver App is designed to enable delivery agents to receive orders, pick up products from registered merchants, and deliver them to customers within serviceable areas.

1. Introduction

The Eduzap Driver App is designed to enable delivery agents to receive orders, pick up products from registered merchants, and deliver them to customers within serviceable areas.

2. Eligibility

To work as a delivery partner with Eduzap, you must:

Be at least 18 years old.
Own or have access to a valid two-wheeler with necessary documents (license, RC, insurance).
Possess a valid government-issued ID (e.g., Aadhaar, PAN).
Have a smartphone with GPS and internet connectivity.
Complete KYC verification and sign up via the Eduzap Driver App.

3. Responsibilities of the Driver

By joining Eduzap as a driver, you agree to:

Pick up orders from assigned merchants promptly.
Deliver items safely and securely to the customer’s address without damage.
Use the App to update real-time delivery status (e.g., Picked Up, In Transit, Delivered).
Handle packages with care and maintain professional conduct with customers and merchants.
Contact the Eduzap support team in case of delivery failure, wrong address, or other issues.
Maintain punctuality, cleanliness, and professional behavior at all times.

4. Delivery Flow and Allocation

Orders are assigned based on proximity, availability, and delivery time targets.
You must accept or reject a delivery request within a specified time window.
Repeated order rejections, no-shows, or delayed deliveries may lead to temporary suspension or permanent deactivation of your account.

5. Earnings and Payouts

You will be compensated on a per-delivery basis, as per the current payout structure communicated during onboarding.
Any bonuses, incentives, or penalties will also be reflected in your payout summary.
Payments will be processed and credited to your registered bank account on a T+2 working day basis.
All earnings are subject to applicable taxes and compliance with laws.

6. Payment Settlement Policy

All delivery partners must settle the total amount collected from customers (cash-on-delivery orders) by the next working day. Failure to do so will result in temporary suspension of order assignments, and you will not receive new orders until the due amount is cleared.
In case the total cash collected exceeds ₹1000, the driver must settle at least 50% of the collected amount on the same day. If this threshold is not met, the system will automatically block new order assignments until the partial settlement is completed.
Repeated violations of the payment settlement policy may lead to permanent deactivation of your driver account.

7. Code of Conduct

You must:

Not engage in rude behavior, fraud, theft, or harassment of customers or merchants.
Not tamper with or open packages unless directed by Eduzap.
Not misuse customer contact information or personal data.
Not consume alcohol, drugs, or intoxicants while on duty.

Violation of this section will lead to immediate deactivation and possible legal action.

8. Loss, Damage, and Liability

You are responsible for safe handling of the product until it is delivered.
In case of loss, theft, or damage, you may be held liable for the cost of the product.
In exceptional cases (accident, emergency), inform Eduzap immediately via the support feature in the app.

9. App Usage

You must keep the Eduzap Driver App installed and updated.
Use the app only for legitimate delivery operations.
Do not attempt to hack, bypass, or misuse app features.

10. Termination

Eduzap may suspend or terminate your access to the Driver App if:

You breach these Terms.
You repeatedly miss deliveries, cancel orders, or receive negative feedback.
You're found engaging in fraudulent, abusive, or negligent behavior.

You may choose to voluntarily deactivate your account by contacting Eduzap support.

11. Insurance and Risk

You are responsible for your own health, vehicle, and third-party liability insurance.
Eduzap does not provide insurance coverage for personal injuries, vehicle damages, or third-party claims during delivery tasks.

12. Privacy

Eduzap will collect certain data (e.g., location, task status, and KYC info) for operations, support, and legal compliance. Your personal information will be handled according to our [Privacy Policy].

13. Governing Law

These Terms shall be governed by the laws of India, and any disputes shall be subject to the jurisdiction of courts in Lucknow, Uttar Pradesh.

14. Contact Us

For support, suggestions, or complaints, please contact:

📞 +91-7007101123 / +91-7007885258
📧 business@eduzapnow.com