Eduzap Driver App Privacy Policy

Eduzap LLP ("Eduzap", "we", "us", or "our") is committed to protecting the privacy of individuals who use the Eduzap Driver App ("App"). This Privacy Policy outlines how we collect, use, store, and share your information when you register and operate as a delivery partner.

1. Introduction

Eduzap LLP ("Eduzap", "we", "us", or "our") is committed to protecting the privacy of individuals who use the Eduzap Driver App ("App"). This Privacy Policy outlines how we collect, use, store, and share your information when you register and operate as a delivery partner.

2. Information We Collect

We collect the following categories of information:

a. Personal Information

• Full name
• Contact number
• Alternate number
• Email address (optional)
• Government-issued ID (Aadhaar, PAN)
• Date of birth
• Address
• Photograph

b. Vehicle and KYC Details

• Driving license
• Vehicle registration (RC)
• Insurance details
• Bank account details for payouts
• Other KYC documents submitted during onboarding

c. App Usage and Device Information

• Location (GPS) data during active deliveries
• Device model, operating system, and app version
• IP address, network type, and time zone
• Real-time delivery updates (e.g., Picked Up, Delivered)

d. Behavioral Data

• Delivery history and performance metrics
• Feedback from merchants/customers
• Cancellation and acceptance patterns

3. How We Use Your Information

We use the collected information for the following purposes:

• To verify your identity and onboard you as a driver
• To assign and track delivery tasks
• To process earnings and payouts
• To maintain records for compliance and taxation
• To ensure operational safety, fraud detection, and performance tracking
• To provide customer and merchant support
• To send important notifications and updates

4. Sharing of Information

Your information may be shared with:

• Internal teams for operations, finance, and support
• Merchants and customers (only essential information like your name and contact during delivery)
• Regulatory or legal authorities when required by law
• Third-party service providers (e.g., for KYC, payment processing, background checks), under strict confidentiality

We do not sell your personal information to third parties for marketing purposes.

5. Data Storage and Security

We store your data on secure servers and use encryption and access control to protect your information. While we take reasonable precautions, no system is 100% secure. Please avoid sharing your login credentials or sensitive information with anyone.

6. Your Rights

As a driver using our App, you have the right to:

• Access your personal data stored by us
• Request corrections to inaccurate information
• Request deletion of data (subject to legal and contractual obligations)
• Withdraw consent to use the App (by deactivating your account)

To exercise these rights, contact us at business@eduzapnow.com.

7. Location Tracking

Location data is collected only while you are on duty to assign and monitor delivery tasks. Background location access may be required for proper functioning of delivery flows. You can manage app permissions via your device settings, but disabling location may impact your ability to receive and complete deliveries.

8. Retention of Data

We retain your data only for as long as necessary to fulfill operational, legal, and regulatory requirements. Post account deactivation, limited data may be retained for compliance purposes.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through the App or registered email/mobile. Continued use of the App after updates constitutes your agreement to the revised policy.

10. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of your information, please reach out to:

📞 +91-7007101123 / +91-7007885258
📧 business@eduzapnow.com